Thank you for supporting Crone Ceramics. Because our pieces are individually handcrafted and fragile, we take immense care in preparing them for their journey to your home.
 

Please review our shipping guidelines below:
 

1. Processing & Fulfillment Times

• Ready-to-Ship Items: Orders for existing studio stock are processed and packed within 1–3 business days.

• Made-to-Order / Pre-orders: If a piece is being custom-thrown or fired for you, please allow 4–6 weeks for production before shipment.

• You will receive a tracking confirmation email as soon as your package leaves our studio.
   

2. Shipping Rates & Methods

• Shipping costs are calculated at checkout based on the weight of the ceramic pieces and your delivery destination.

• We ship using USPS, UPS, DHL to ensure reliable tracking and handling.

• We offer standard and expedited shipping options at checkout.
   

3. Safe Packaging Guarantee

Ceramics require special care. Every order is packed using high-quality, protective, and eco-conscious materials to ensure your custom-stamped artwork arrives completely intact.
 

4. Damaged in Transit

In the rare and unfortunate event that your ceramics break during shipping, we will make it right.

• Please inspect your package immediately upon arrival.

• If your item is broken, you must email us at TheCroneCeramics@gmail.com within 48 hours of delivery.

• You must include: Your order number and clear photos of the damaged item as well as the shipping box.

• Once verified, we will arrange for a replacement or a refund.
   

5. International Shipping

• We ship Worldwide.

• International shipments may be subject to import duties, taxes, and customs fees once the package reaches your destination country.

• Crone Ceramics is not responsible for these charges, nor are we responsible for any delays caused by customs clearance processes.
   

6. Incorrect Addresses & Lost Packages

• Please double-check your shipping address at checkout. We are unable to change the delivery address once the package has been shipped.

• Crone Ceramics is not responsible for packages delivered to an incorrectly entered address or marked as "Delivered" by the carrier but missing from your property. If your package is lost in transit, please contact the carrier directly using your tracking number.
   

Questions About Your Order?

We are here to help. If you have any questions regarding your shipment or need to report a broken item, please reach out to us at TheCroneCeramics@gmail.com.