At Crone Ceramics, every single piece is handcrafted, hand-thrown, and uniquely fired in our studio. Because of the deeply personal, small-batch nature of artisanal ceramics, all sales are final.
 

Please review our policy details below before completing your purchase.
 

1. Variations & Change of Mind

Because our work is rooted in Organic Mysticism and raw, natural elements, variations in glaze depth, clay texture, shape, and size are entirely normal and part of the artwork's charm.

• We do not offer refunds, returns, or exchanges for change of mind.

• By purchasing, you accept that your piece will have its own unique, handcrafted personality and may vary slightly from the website photography.
   

2. Damaged or Broken Items

Ceramics are fragile, and while we pack them with the utmost care, transit mishaps can occasionally happen. If your piece arrives broken, we will absolutely make it right by offering a replacement or a refund.

To qualify for a damage refund/replacement:

1. You must email us at TheCroneCeramics@gmail.com within 48 hours of the delivery time stamped on your tracking info.

2. Your email must include your order number.

3. You must attach clear photos of the broken piece and the condition of the shipping box.
    

Note: Due to the limited nature of our collections, an exact duplicate replacement may not always be available. If a piece cannot be remade, a full refund or studio credit will be issued.
 

3. Order Cancellations

• Ready-to-Ship Items: Because we begin packing orders quickly, cancellations must be requested within 2 hours of purchase by emailing TheCroneCeramics@gmail.com. Once an item has been shipped, it cannot be canceled or refunded.

• Made-to-Order / Pre-orders: Cancellations for custom or pre-ordered items must be made within 24 hours of purchase, as materials and studio time are allocated immediately after.
   

4. Processing Refunds

If a refund is approved (due to transit damage or a valid cancellation), it will be processed automatically back to your original payment method. Please remember it can take several business days for your bank or credit card company to process and post the refund to your account.
 

Need Help?

If you have any questions about a specific piece before you buy, or if you need to report a damaged delivery, please reach out to us at TheCroneCeramics@gmail.com.